End User Services

End User Services

Our End User services transform and personalize your user environment into a more knowledgeable, adaptable and secure workplace that comprehends and acts to meet current and future requirements of your company. Our advanced services optimize performance in the most meaningful way possible by understanding what each end-user actually experiences, in real time. After all the aim is to optimize the experience of each individual, deliver the service and support to meet their unique needs, and maximize their contributions to the business. Leading companies must utilize proven processes for managing IT asset inventories to capture largest returns on the upcoming technologies.

Our End User services transform and personalize your user environment into a more knowledgeable, adaptable and secure workplace that comprehends and acts to meet current and future requirements of your company. Our advanced services optimize performance in the most meaningful way possible by understanding what each end-user actually experiences, in real time. After all the aim is to optimize the experience of each individual, deliver the service and support to meet their unique needs, and maximize their contributions to the business. Leading companies must utilize proven processes for managing IT asset inventories to capture largest returns on the upcoming technologies.

End User Services Skills

  • Desktop support/engineering
  • IT project management
  • IT program management
  • Project coordination
  • Help desk technical support
  • Help desk analysis
  • Service desk technical support
  • Service desk analysis
  • Computer operations
  • Application technical support
  • Hardware technical support
  • POS technical support
  • PC technical support
  • Field service technical support
  • AV technician support/engineering
  • Desktop support administration
  • Identity access management (Tier 1)

Technologies

  • Operating systems (PC and tablet)
  • Windows XP, 7, 8, 10
  • Apple iOS 8, 9, X
  • Chrome OS
  • Linux (Ubuntu, Debian, Linux Mint, Red Hat)
  • Mobile operating systems
  • Apple iOS
  • Google Android
  • Blackberry OS
  • Symbian
  • Windows Phone
  • Productivity and collaboration software
  • Adobe Creative Suite
  • Google Docs, Google Apps for Work
  • IBM Notes
  • Microsoft Office, Exchange, Office 365, SharePoint, Yammer
  • Salesforce.com Chatter
  • Industry-specific applications
  • CRM (e.g., Salesforce.com, Siebel)
  • Intuit
  • ERP (e.g., Microsoft Dynamics)
  • Industry-specific (e.g., Cerner, Epic)
  • Proprietary and commercial
  • IT service desk software
  • BMC Remedy
  • CA Service Desk Manager
  • GoToAssist
  • HEAT
  • HP Service Anywhere
  • LANDESK
  • Track-It!

IT Service Management

  • ServiceNow
  • BMC
  • Cherwell
  • HP Service Manager
  • Hardware
  • POS (e.g., Revel, NCR, Micros, Square)
  • ATMs
  • Kiosks
  • Printers
  • Printers
  • Laptops
  • Tablets
  • Mobile devices